This policy details the kind of personal information that we collect in our business, including through the Website and/or the App and the ways in which we use it.
1.AUSTRALIAN PRIVACY PRINCIPLES
“Sensitive information” is a subset of personal information and includes information about a person’s racial or ethnic origin, health information, political opinions, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices and criminal records.
2.PERSONAL INFORMATION COLLECTION
TeamUP may collect and use the following kinds of personal information:
● Information that you provide for the purpose of registering with the App, including information such as your name, e-mail address, your mobile phone number, your team name, the sport of the team, your town, and your general age profile.
● Information about teams you establish on the website and app
● Information about events notified over this website and app
● Information about your use of this website and app
● Payment Information
● Information that you provide for the purpose of subscribing to the website and app services.
● Any other information that you send to TeamUP.
Users can always refuse to supply personal identification information, However, it may prevent them from using all or part of the feature(s) of our app.
3.NON – PERSONAL INFORMATION COLLECTION
We may collect non-personal identification information about Users whenever they interact with our website or App. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Sites, such as the operating system and the internet service providers utilized and other similar information.
When we combine information that isn’t Personal Information (like Non-Personal Information or Usage Information, which we explain below) with Personal Information, we treat it like Personal Information.
To put it simply, there are three main ways we collect information about you: when you give it to us, when we automatically collect it, and when we ask others for it (with your consent).
4. INFORMATION YOU GIVE TO US
We may collect and hold a range of information about you to provide you with our services.
We may ask you to provide certain information to us through various forms, features or other means throughout our Services. If you do not provide us with this information, we may not be able to provide the Services to you.
Amongst other ways, we collect information from you when you establish a TeamUP account, use our services, and when you send us comments, questions or other feedback.
We collect this information so that we can:
● To run and operate our app and website
● Provide you with our products and services;
● To personalize user experience
● Provide you with information we believe may be relevant or of interest to you;
● To run a promotion, contest, survey or other website and app feature
● Consider any concerns or complaints you may have;
● Comply with relevant laws, regulations and other legal obligations;
● Help us improve the products and services offered to enhance your experience.
We may use and disclose your personal information for any of these purposes. We may also use and disclose your personal information for secondary purposes which are related to the primary purposes set out above, or in other circumstances authorised by the Privacy Act.
5. INFORMATION WE COLLECT AUTOMATICALLY
in addition to the information you provide to us, we automatically collect certain information about how you access and interact with our Services (“Usage Information"). This information may either be collected from your use of the Services, or from our service providers, who are involved in the delivery of the services. This Usage Information is a key part of how we improve your TeamUP experience and provide more personalized insights and recommendations. We may use various technologies to collect and store Usage Information in connection with our Services. We may provide this information to our business partners.
The information we automatically collect includes:
● Device Information – This is information about how you access our Services, such as the operating system, mobile phone model, application or browser type and version, and unique identifiers associated with your device.
● Location Information. We may use certain information like your IP address or other Device Information or Log Information to estimate your location (e.g., your city or state). We may also request to use location-enabled services on your device (which typically provide GPS or Wi-Fi access point details) to enhance our Services. We will only use these locations enabled services on your device with your consent.
● Log Information – There are certain pieces of information we automatically collect in system logs or similar files about how you interact with our Services, such as who you pay or request money from, which features you visit or like to use. This Log Information may also include things like your unique phone ID, browser or device configuration, date and time of access.
6. HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect from you and third parties to operate our Services, communicate with you, conduct research and development to improve or enhance our Services and our users’ experience and promote our Services. These are a few examples:
● Providing features
When you register for a TeamUP account, we use the Personal Information you provide in order to create and maintain your Member Profile.
● Improving our recommendations and insights
The information we collect also helps us tailor our content and improve the way we match you to recommended offers or insights about your financial health. We’re constantly working on ways to better identify and present the information that’s most relevant to you.
● Communicating with you
We may use the information we collect to provide you with things like service-related announcements, spend monitoring alerts, and other updates or promotions. Most of the time we’ll communicate with you through the TeamUP app or push notifications, by email or text.
● Legal reasons
We reserve the right to access, use, preserve, transfer or disclose, at any time without notice to you, any information (including Personal Information) as reasonably necessary to:
(a) Comply with any applicable law, regulation, subpoena or legal process, or respond to any governmental requests and cooperate with law enforcement, if we believe such action is required or permitted by law;
(b) Enforce our Terms of Service, including investigating any potential violations;
(c) Protect the safety, integrity, rights or security of our members, our Services or equipment, or any third party; or
(d) Detect, prevent or otherwise address fraud, security or technical issues related to our Services or our business partners.
Other reasons include:
● To conduct research;
● To permit content on the Site (such as postings or third party advertisements) to be targeted, on an aggregate basis, to the users for whom it is most likely to be relevant;
● To expand our user base;
● To develop our relationships with affiliate service providers;
● To provide or arrange internal or external verification services obtained by you via the Site; and
● To generate data reports on an aggregated, non-personally identifiable basis, for both internal and third party use, but subject to any applicable laws.
If you choose to purchase any of our paid services or use our in-app payment function, you will need to pay using a payment card (e.g., credit or debit card). We use third-party payment card processing companies to process payments in connection with the Sites and Services. These third parties have committed to TeamUP to process your payment card information in a secure, PCI compliant manner. Your payment card information is processed and retained by these third parties and will not be passed on to TeamUP; TeamUP does not store your payment card information.
If you are a team admin, you may also use TeamUP to collect funds from other users and teammates. We may deduct a service fee from these fund transfers, but we will always spell out any applicable fees at the time of the transaction. In addition, we will not use payment information you have provided for fund transfers to charge you for other services. The fund transfers do not flow through TeamUP and are accomplished using a third party payment system, which is subject to separate terms with that third party (please review the section of this policy entitled “How We Share Your Information” below for more information).
8.HOW WE SHARE YOUR INFORMATION
To provide you with our Services, we may share and disclose personal information to:
(a) a related entity of us;
(b) an agent, professional adviser, third parties or service provider we engage to carry out our functions and activities such as lawyers, accountants, IT contractors, data, and marketing companies;
(c) organisations involved in a transfer or sale of our assets or business;
(d) financial institutions involved in managing payments through TeamUP, such as banks;
(e) regulatory bodies, government agencies, law enforcement bodies and courts;
(f) anyone whom you authorise us to disclose it.
If we disclose your personal information to service providers that perform business activities for us, they may only use your personal information for the specific purpose for which we supply it. We will ensure that all contractual arrangements with third parties adequately address privacy issues and will make third parties aware of this Policy.
We may sometimes share information about you with our business partners or other third parties we collaborate with in connection with providing or improving our Services.
9.CHILDREN AND TEAMUP
While this website and the App are not intended to target minors, we consider it is the responsibility of parents to monitor their children’s use of our Website and Apps.
Children under the age of 13 should not use TeamUP without the consent of their parents/guardians and must not attempt to register with TeamUP and/or submit any personal information to us. TeamUP does not knowingly collect personal information from any person who is under the age of 13. We recommend that children between the ages of 13 and 17 should ask their parents or legal guardians for permission before registering with TeamUP
We understand that many juvenile team organisers may wish to use TeamUP services to manage their teams. Team Managers/Organisers should ensure that team member contact details for juvenile teams are in line with the child protection guidelines laid down by the governing body for their sport in their national jurisdiction (in most cases that means that only parent/guardian contact details should be used for conveying information to the juvenile).
10.WHEN YOU PUBLICLY POST THE INFORMATION
As part of our Services, we may provide opportunities for you to publicly post activity or photos (in TeamUP), reviews (app store), through our social media channels, or questions, comments, suggestions (community forums). Anything you share in a public forum is obviously, public, so think carefully about what you decide to share. If you would like us to remove Personal Information included in your public activity, contact us at firstname.lastname@example.org and we will do our best to remove it.
11.ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
● Subject to exceptions in the Privacy Act, you can access the personal information that we hold about you by contacting the Privacy Officer. We will generally provide access within 30 days of your request. If we refuse to provide you with access to the information, we will provide reasons for the refusal.
● We will require identity verification and specification of what information is required. An administrative fee for search and photocopying costs may be charged.
● You are responsible for maintaining the accuracy of the information you provide to us, such as your Member Profile information. You can access and make changes to certain Personal Information at any time by logging into your TeamUP account and updating your “Account Details” in Settings.
● We hope this never happens, but if you decide you no longer want to use our Services, you can cancel and deactivate your account in your Settings. However, due to our recordkeeping and information retention requirements, we do not delete information about you upon deactivation. We will, however, disable your account and stop sending you further communications.
12.OVERSEAS DISCLOSURE AND SECURITY
We may make some personal information available to businesses located outside Australia, for the purposes of those businesses providing hosting services and/or providing goods/services that enable the App and Website to function and for us to provide various features and track certain data and information. Those third party service providers agree with us that they will not to use or disclose the personal information for unrelated or extraneous purposes.
We hold personal information in our own secure databases. We take all reasonable steps to protect your personal information, including internal and external security. This means that we also have a policy of restricting access to personal information to those who have a need to know. We maintain technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security.
13. UPDATING THIS STATEMENT
In the event that our business is ever sold, acquired, merged, liquidated, reorganised or otherwise transferred, we reserve the right to transfer to the extent permissible at law, our user databases, together with any personal information and non-personal information contained therein to a third party acquiring the assets.
15. MAKING A COMPLAINT
If you have any questions about this Policy or wish to make a complaint about how we have handled your personal information, you can lodge a complaint with us by:
We will reply to your complaint as soon as we can within 45 days. We hope to resolve any complaint brought to our attention, however, if you feel that your complaint has not been adequately resolved, you reserve the right to contact the regulatory agency of your choosing.